Help & Knowledge Base

Frequently Asked Questions

Find quick answers about parcel shipping between Nigeria and China, 1688/Taobao procurement, customs clearance, and currency exchange.

Shipping & Orders

3 questions
How long does shipping take between Nigeria and China?
Shipping times depend on the direction and method:
  • Nigeria to China (Air): 7-14 business days
  • Nigeria to China (Sea): 45-60 days
  • China to the world (Express Air): 5-10 business days
  • China to the world (Standard Air): 10-15 business days
  • China to the world (Sea Freight): 45-60 days
Once your parcel arrives in the destination country, local delivery typically takes 1-3 days. The shipping timeline is dependent on customs clearance
How do I track my shipment?
You can track your shipment through our Tracking Page by entering your tracking number. We also provide real-time updates via WhatsApp and email throughout the shipping process.
What items cannot be shipped?
Restricted items include: hazardous materials, weapons, illegal drugs, live animals, perishable food (without proper documentation), and items prohibited by Chinese or Nigerian customs. Please contact us if you're unsure about a specific item.

China Procurement

4 questions
Which platforms do you source from?
We specialize in sourcing from major Chinese manufacturing company, wholesale market and online platforms including:
  • 1688.com
  • Taobao.com
  • Tmall.com
  • Alibaba.com
We can also source from other platforms - just send us the product link!
How do I send product links?
Copy and paste the product URL from the Chinese platform into our procurement form on the Procurement Page. Include any specific requirements like color, size, or quantity. Our team will verify product availability and provide you with a quote.
What are your procurement charges?
We charge a procurement commission fee of ¥50 equivalent in naira which will be deducted from the total sum of your order (refunded by adding the sum back to the total cost of your product)
What happens if the product is out of stock?
If a product becomes unavailable after your order is placed, we will contact you immediately with options: substitute with a similar product, wait for restock, or cancel the order with a full refund.

Pricing & Payments

4 questions
How are shipping rates calculated?
Shipping rates are calculated based on country of destination for shipments (China - Europe, Uk, America, Canada):
  • Actual weight vs. volumetric weight (whichever is higher) for China - Europe, Uk, America, Canada Shipments
  • Volumetric weight= Dimensions (Length x Width x Height in cm)÷ 5000
  • C.B.M ( cubic meter) for Sea Shipments to Nigeria
  • Volume (CBM) = Length × Width × Height ÷ 1,000,000
  • Minimum Shipments for China - Europe, Uk, America, Canada Shipments
  • Air cargo = 12kg
  • Sea cargo = 50kg
  • Minimum Shipments for Nigeria
  • Air cargo = 1kg
  • Sea cargo = 0.1cbm
We'll provide you with a detailed quote before you confirm.
What payment methods do you accept?
We accept multiple payment methods:
  • Bank transfer (Naira accounts only)
  • Online payment via Flutterwave/Paystack
  • USD/CNY bank wire transfer
  • Currency exchange (CNY to NGN at market rates)
Payment is required before shipment dispatch this applies to shipments (China - Europe, Uk, America, Canada) Payment can be paid when goods arrive in Lagos for Nigeria bound shipments
Are there any hidden fees?
No, our pricing is completely transparent. The quote you receive includes:
  • Product cost (for procurement)
  • Shipping from China
  • Customs clearance in Nigeria
  • Final delivery to your address
The only additional costs would be optional insurance or special handling.
How does currency exchange work?
We use real-time market exchange rates from our API. When you pay in a different currency, we convert at the current rate with a small, transparent margin. You can check live rates on our Exchange Page.

Returns & Refunds

1 questions
Who handles customs duties in Nigeria?
We handle all customs clearance procedures and duties on your behalf. These costs are included in your final quote. We work with licensed Nigerian customs brokers to ensure smooth clearance.

Account & Registration

3 questions
Is there a registration fee?
No, registration is completely free. Creating an account allows you to track orders, manage procurement requests, view exchange rates, and access your order history.
What information do I need to register?
To register, you need:
  • Full name
  • Valid email address
  • Phone number (with country code)
  • A secure password
Your information is protected with industry-standard encryption.
Can I place orders without creating an account?
Yes, you can contact us directly via WhatsApp or email to place orders. However, creating an account gives you access to tracking, order history, and automated notifications.

Contact Support

3 questions
What are your customer service hours?
Our customer service team is available:
  • WhatsApp/Email: 24/7
  • Phone (Nigeria): +234 818 205 9493 (9 AM - 6 PM WAT)
  • Phone (China): Available by appointment
We aim to respond to all inquiries within 2 hours during business hours.
Do you have a physical office?
Yes, our official office is located at:

Shop 5 Council Market, Inside Oju Ore Bus Garage, Council Bus-Stop, Ikotun Idimu Road, Lagos, Nigeria

We welcome visits by appointment only. Please contact us to schedule a visit.
24/7 Support

Still have questions?

Can't find the answer you're looking for? Our bilingual logistics and procurement team in Lagos and Guangzhou is ready to assist you right now.

Wait & Get Assistant

Online
Hello! I'm your Wait & Get Logistics Assistant. 🤖

How can I help you today?